Shipping policy

Shipping Policy

1. Delivery Areas

Velandre delivers its products to the following countries:

• Metropolitan France

• Belgium

• Switzerland

• Canada

If your country is not listed, please feel free to contact us at contact@velandre.com so that we can assess the feasibility of delivery to your location.

2. Carrier

All our orders are shipped via Colissimo. This delivery method guarantees tracked and reliable transportation to the address provided when placing your order.

3. Processing Time

After your order has been validated and payment confirmed, it will be prepared and shipped within 1 to 2 business days.

Orders placed on weekends or public holidays are processed starting on the next business day. During periods of high demand (sales, holidays, promotional campaigns), this preparation time may be slightly extended; if this is the case, we will keep you informed.

4. Delivery Time

Once your order has been shipped, the estimated delivery time is 2 to 5 business days.

This timeframe excludes processing time and corresponds to the transportation time with the carrier. For deliveries outside Metropolitan France (Belgium, Switzerland, Canada), delivery times may vary depending on the destination, customs checks, and local transportation conditions.

Delivery times are provided for information purposes only. Velandre cannot be held responsible for delays attributable to the carrier, force majeure, or an address entry error made by the customer.

5. Delivery Costs

Delivery is free on all our orders, regardless of the destination within the areas we serve.

6. Customs Duties and Taxes (Switzerland and Canada)

For deliveries to Switzerland and Canada, which are located outside the European Union, your order may be subject to customs duties, import taxes, or customs clearance fees.

Any such fees are determined by the authorities of the destination country and are the sole responsibility of the customer. They are not included in the price of the products or delivery costs and remain beyond Velandre's control. We recommend that you contact the customs authorities in your country for information before placing your order.

7. Order Tracking

As soon as your parcel is shipped, a tracking number will be sent to you by email. It allows you to track the progress of your order at any time directly through Colissimo.

If you have not received your shipping confirmation email, please remember to check your spam or junk mail folder before contacting us.

8. Delivery Address

It is the customer's responsibility to provide an accurate and complete delivery address when placing the order. Velandre cannot be held responsible for any delay or inability to deliver resulting from an incorrect, incomplete, or outdated address.

In the event of an address error reported after shipment, reshipping fees may be charged to you.

9. Receipt of the Parcel

We recommend checking the condition of your parcel as soon as it is received. In the event of a damaged, missing, or opened parcel, we recommend making a reservation with the carrier and informing us as soon as possible at contact@velandre.com, accompanied by photographs if possible.

10. Unclaimed or Returned Parcel

In the event of repeated absence of the recipient or failure to collect the parcel within the timeframe specified by the carrier, the parcel will automatically be returned to us. We will then contact you to arrange a new shipment, the potential costs of which may be charged to you.

11. Lost or Delayed Delivery

In the event of an unusual delay or non-receipt of your order, contact us at contact@velandre.com. We will open an investigation with Colissimo. In accordance with applicable regulations, the investigation may take several days; we will keep you informed of its outcome and, where applicable, arrange for your order to be reshipped or refunded.

12. Contact

For any questions regarding shipping and delivery:
Email: contact@velandre.com
Phone: 07 66 84 31 20